Delete your Nyvra account

Delete your account in NyvraSync

1. Open NyvraSync and sign in to the account you want to delete.
2. Open Profile.
3. Scroll to Settings and select Delete account.
4. Review the warning, then select Delete to confirm.

This action cannot be undone. When deletion completes, NyvraSync clears local encrypted sensor and model data for the account from that device, deletes the Nyvra account and its associated Nyvra-controlled cloud data, and signs you out.

If you have a recurring subscription billed by an app store, cancel it separately in that store. Deleting your Nyvra account does not control the app store's billing relationship.

If you cannot access the app

Email Nyvra from the address used for your account when possible. Include the account email and your name so we can locate the account and begin verification.

Or email contact@nyvra.life. Do not send your password, one-time authentication codes, medical records, or other sensitive health information.

Identity verification

To protect your account and health information, Nyvra must verify that the requester is the account owner. We may ask you to reply from the account email, confirm limited account details, or complete another proportionate verification step. We will never ask for your password or an authentication code. We cannot complete a request until ownership is sufficiently verified.

What account deletion covers

Account deletion removes or de-identifies, as applicable:

• Your Nyvra sign-in account and profile
• Nyvra-controlled cloud health history, wearable and sensor records, synced settings, and model insights tied to the account
• Nyvra-hosted EMR files and account-owned care links, sharing permissions, chats, and related records
• Local encrypted sensor and model data on the device where you complete in-app deletion

An email request can remove Nyvra-controlled cloud account data, but it cannot remotely erase data stored only on a device you can no longer access. Use that device's controls to delete NyvraSync app data or erase the device.

Lawful retention and timing

Nyvra may retain limited records where required or permitted by applicable law, including payment and accounting records, security and fraud-prevention records, records needed to resolve disputes or enforce agreements, and information subject to a legal or regulatory obligation. Hospitals, labs, or clinicians may also retain records they control under their own legal and clinical obligations; contact the relevant provider about those copies.

Retained information is restricted to the relevant purpose and kept only for as long as that purpose or applicable law requires. De-identified information that can no longer be linked to you may be retained. Residual copies may remain in protected backups until they are overwritten through normal backup rotation.

We begin handling an email request after identity verification and will confirm when it is complete. Timing can vary when legal, regulatory, security, provider, or backup obligations apply; we will contact you if more information is needed.

Privacy and support

Read the Privacy Policy or contact Nyvra Support with questions about account deletion.